Overview

Newgen is the leading provider of a unified digital transformation platform with native process automation , content services , and communication management capabilities . With Newgen, {Partner name} aims to help government organizations deliver intelligent, citizen-centric, and responsive governance with our low code digital transformation platform , ensuring frictionless operations and enhanced citizen experience.

Solutions

For Banks and Financial Institutions

In collaboration with Newgen, we have created solutions that are 80% pre-built and 20% customized based on specific customer requirements.

Key Features of Newgen’s eGov Suite

LEAD MANAGEMENT SOLUTION

A CRM can be expensive and may not address the challenges many FIs and banks are facing when it comes to managing leads. With Newgen, we have a Lead Management Solution that can provide your loan officers with a complete view of open leads and opportunities. They will be able to manage leads more effectively and will be able to see more conversions.

Financial Institutions and banks can get real-time alerts, notifications, a calendar view of appointments and reminders, and updates across various branches. Comprehensive dashboards can help track and manage the sales pipeline and other activities, providing better visibility to their loan officers and top management. Some of the key highlights of the Lead Management Solution:

• Multi-channel lead capture (from portal, email, bulk upload, and branch walk-in)
• Action history capture for detailed monitoring
• Lead scoring and profiling for prioritization
• Setting reminders on follow-ups
• Automatic assignment of leads to the users based on work queues
• Email alerts for neglected leads and opportunities
• Rejected leads revival with proper storage of data
• Role-based dashboards

RETAIL LOAN ORIGINATION

Imagine approving retail loans in minutes without compromising on process visibility. FIs can automate end-to-end lending to reduce costs and deliver a superior customer experience. Straight-through processing of loans can increase the volume of loans processed per minute, decreasing the processing cost per loan.

Some of the key solution highlights are:

• Agile frictionless onboarding
• Loan review at 100X speed
• Straight-through processing
• Process standardization and better compliance
• Cloud/On-premise deployment

COLLECTION MANAGEMENT SYSTEM

Collection Management System can help you manage collection activities and strengthen customer relationships by streamlining the end-to-end process. The solution helps FIs chase past due receivables on customer accounts, which involves sending notifications to the customer and taking appropriate actions in case of payment defaults after the due date.

With Newgen’s Collection Management System, you can:

1. Increase non-interest income with expense tracking
2. Optimize task management with easy access to business-critical information
3. Track performance and assign targets in real time with a role-based dashboard
4. Minimize NPAs by customer-specific strategies based on their history and behavioral scores
5. Ensure compliance with regulatory requirements with a configurable system

For Insurance Providers

Claims Automation Solution

You need a Claims Management Software that is secure, flexible, and scalable to help automate and streamline the end-to-end claims lifecycle, from intimation of the first notice of loss to claims adjudication and settlement.

Newgen’s Claims Management Software is designed to:

1. Enable easy decision-making for all stakeholders—adjudicators, claim processors, claim managers, and claim approvers
2. Utilize Newgen's in-house rules engine—Business Rule Management System (BRMS)
3. Enable easy rules configuration for faster claim settlements
4. Ensure that the claim processing time is within the defined TAT

With Newgen and {Partner_Name} you can reap these benefits while leveraging your existing investments.

LEAD MANAGEMENT SOLUTION

A CRM can be expensive and may not address the challenges many FIs and banks are facing when it comes to managing leads. With Newgen, we have a Lead Management Solution that can provide your loan officers with a complete view of open leads and opportunities. They will be able to manage leads more effectively and will be able to see more conversions.