NetCreativeMind Technologies Pvt. Ltd. provided AMC and technical support for PFC’s Newgen-based E-Office Application, ensuring high availability, stability, and optimized performance. The engagement enabled seamless digital office operations through proactive maintenance, responsive support, and secure, standardized electronic workflows across the organization.
E-Office Application –
Annual Maintenance & Technical Support
- Project Scope
NetCreativeMind Technologies Pvt. Ltd. delivered a comprehensive Annual Maintenance Contract (AMC) and technical support framework for the existing Newgen-based E-Office Application deployed at Power Finance Corporation Ltd. (PFC). The project focused on ensuring uninterrupted availability, operational stability, and performance optimization of PFC’s enterprise-wide E-Office platform through structured preventive maintenance, responsive technical support, and OEM-aligned service delivery.
The engagement supported critical E-Office functions including electronic file and note management, document creation and movement, approvals, collaboration, RTI handling, parliamentary queries, and court case management. The solution enabled seamless digital office operations by replacing manual processes with standardized, secure, and traceable electronic workflows, thereby improving efficiency, transparency, and governance across PFC departments.
- System Integrations
Newgen E-Office Suite
Electronic File & Note Management System
Document Management & Workflow Engine
RTI, Parliamentary Query & Court Case Modules
Internal PFC Enterprise Applications
Authorized Third-Party System Integrations (as approved by PFC)
Key Challenges Addressed
Ensured High Availability of E-Office Application
Maintained uninterrupted access to the mission-critical E-Office system for all PFC users.
Optimized System Performance and Stability
Ensured smooth system performance under increasing user load and document volumes.
Timely Incident and Issue Resolution
Provided prompt troubleshooting and resolution to minimize operational disruptions.
Supported Secure Digital Office Operations
Enabled secure electronic file movement, approvals, and document handling.
OEM-Level Technical Coordination
Facilitated direct coordination with Newgen OEM for complex technical issues.
Strengthened Security, Compliance, and Data Integrity
Ensured adherence to security policies, audit requirements, and regulatory compliance.
Key Features & Delieverable
Comprehensive Technical Support Services
Provided expert technical assistance for issue resolution, system tuning, and support queries.
End-to-End Operational Support
Ensured smooth day-to-day functioning of the E-Office platform.
Preventive Maintenance and System Updates
Delivered regular health checks, patches, and upgrades to maintain system reliability.
SLA-Based Support and Performance Monitoring
Monitored service levels and response times in line with defined SLAs.
Centralized Ticketing and Issue Management
Enabled structured logging, tracking, escalation, and closure of service requests.
Role-Based Access Control and User Management
Ensured secure access by assigning permissions based on defined user roles.
Configuration Management and Version Control
Maintained consistency, traceability, and controlled changes across system components.
Audit and Compliance Support
Supported internal and external audits through logs, reports, and compliance documentation.
Performance Optimizaton
Centralized Digital Governance
A centralized framework ensures secure control, standardized policies, role-based access, and complete auditability across the entire classified document lifecycle within a defence-grade environment.
Benefits
- Reliable and continuous operation of PFC’s E-Office system
- Improved efficiency through paperless file and document workflows
- Reduced downtime with faster incident resolution
- Enhanced transparency and traceability of file movements
- Secure and compliant digital office environment
- Improved user experience and adoption across departments
Status
Deployed & Operational
Outcome & Impact
Ensured stable and uninterrupted E-Office operations at PFC
Improved responsiveness and performance of digital office services
Minimized operational risks through proactive AMC support
Strengthened electronic governance and record management
Established a robust and scalable support framework for future enhancements
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