Facility Management Services
(FMS) – RTI Portal
- Project Scope
NetCreativeMind Technologies Pvt. Ltd. implemented a comprehensive Facility Management Services (FMS) and technical support framework for the existing RTI Portal of RajCOMP Info Services Limited (RISL). The engagement was designed to ensure continuous availability, functional stability, and performance optimization of the RTI Portal while supporting statewide adoption and long-term sustainability of the platform through structured operational and technical assistance.
The project enabled uninterrupted support for end-to-end RTI workflows, including application submission, appeals, complaints, document verification, hearings, reporting, and MIS generation across multiple user roles. The support framework covered all critical modules of the RTI Portal, facilitating smooth interaction between citizens and government departments while strengthening transparency, accountability, and efficiency in information delivery under the RTI Act.
- System Integrations
RTI Portal Core Application
Mobile Application (RTI)
Single Sign-On (SSO)
Jan Aadhaar
Jan Soochna Portal
e-Mitra
RajPay Master
e-Sanchaar
Key Challenges Addressed
Ensured High Availability of RTI Portal
Maintained uninterrupted access to the mission-critical RTI Portal for citizens and government officials.
Optimized Application Performance and Stability
Ensured smooth portal performance under high transaction volumes and concurrent user load.
Effective Incident and Issue Resolution
Provided timely identification, logging, and resolution of technical and operational issues.
Facilitated Statewide User Adoption and Support
Supported departments and officials through hands-on assistance, training, and helpdesk services.
Enabled Seamless Integration and Enhancements
Managed integration with third-party applications and supported continuous functional enhancements.
Strengthened Security, Data Integrity, and Compliance
Ensured secure handling of RTI data while complying with applicable government standards and policies.
Key Features & Delieverable
Comprehensive Application Support Services
Provided technical support for application maintenance, bug fixing, and functional enhancements.
End-to-End Operational and Facility Management Support
Ensured smooth day-to-day operation of the RTI Portal through onsite technical resources.
Scheduled Maintenance and Technology Upgradation
Executed regular system updates, patches, and framework upgrades as per approved plans.
SLA-Based Support and Performance Monitoring
Monitored service delivery against defined SLAs with penalties for delayed resolutions.
Centralized Helpdesk and Ticket Management
Enabled structured logging, tracking, escalation, and closure of incidents and service requests.
Configuration Management and Version Control
Maintained controlled source code management with traceability and rollback capabilities.
Integration and Mobile Application Support
Provided maintenance and enhancement support for integrated systems and RTI mobile application.
Reporting, MIS, and Audit Support
Delivered analytical reports, dashboards, and compliance-ready system logs.
Performance Optimizaton
Centralized Digital Governance
A centralized framework ensures secure control, standardized policies, role-based access, and complete auditability across the entire classified document lifecycle within a defence-grade environment.
Benefits
- Continuous and reliable operation of the RTI Portal
- Faster resolution of technical and operational issues
- Improved citizen experience through stable service delivery
- Enhanced transparency and accountability in RTI processes
- Better adoption by departments through onsite and helpdesk
- Support Secure, compliant, and scalable RTI service environment
Status
Deployed & Operational
Outcome & Impact
Ensured uninterrupted and stable functioning of the RTI Portal across departments
Improved responsiveness and overall system performance
Reduced operational disruptions through proactive support and monitoring
Strengthened digital governance and RTI service delivery
Established a robust FMS framework supporting future enhancements and integrations
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