RISL DMS ATS & Onsite Support Project
- Project Scope
NetCreativeMind Technologies Pvt. Ltd. designed and delivered a comprehensive Annual Technical Support (ATS) and onsite support framework for the existing Newgen-based Document Management System (DMS) for RajCOMP Info Services Limited (RISL). The project was aimed at strengthening digital governance by ensuring uninterrupted availability, performance optimization, and long-term sustainability of the state’s enterprise-wide DMS platform through structured technical support and expert operational assistance.
The engagement enabled seamless support for core document management functions such as document creation, digitization, indexing, storage, retrieval, archival, and file movement tracking across departments. The solution supported critical DMS components including OmniDocs, OmniScan Web, and the File Tracking System (FTS), facilitating the transition from manual file handling to standardized, paperless document workflows while enhancing transparency, accountability, and operational efficiency.
- System Integrations
Newgen OmniDocs DMS
OmniScan Web
Full Text Search (FTS) Engine
Rajasthan e-Archival Management System (ReAMS) Portal
State e-Governance Applications of Rajasthan Government
Other Departmental Applications (as decided by DoIT&C / RISL)
Key Challenges Addressed
Ensured High Availability of Enterprise DMS
Maintains uninterrupted access to the mission-critical Document Management System for all stakeholders.
Optimized Performance and Scalability
Ensures the DMS infrastructure efficiently handles growing data volumes and user loads.
Effective Incident and Issue Resolution
Provides prompt identification and resolution of operational and technical issues to minimize downtime.
Facilitated Departmental Adoption of DMS and FTS
Supports departments in effectively using DMS and Full-Text Search workflows for improved productivity.
Enabled OEM-Level Technical Coordination
Ensures direct access to OEM expertise for resolving complex and critical system issues.
Strengthened Security, Data Integrity, and Compliance
Safeguards sensitive information while ensuring adherence to security standards and regulatory requirements.
Key Features & Delieverable
Comprehensive Technical Support Services
Provides expert technical assistance for troubleshooting, issue resolution, and system optimization.
End-to-End Operational Support
Ensures smooth day-to-day functioning of the system with continuous operational oversight.
Scheduled Maintenance and System Upgrades
Delivers regular maintenance, patches, and upgrades to keep the system secure and up to date.
SLA-Based Support and Compliance Monitoring
Monitors service performance against defined SLAs to ensure contractual and operational compliance.
Centralized Ticketing and Issue Tracking System
Enables structured logging, tracking, escalation, and closure of incidents and service requests.
Role-Based Access Control and User Management
Implements secure access control by assigning permissions based on user roles and responsibilities.
Configuration Management and Version Control
Maintains consistency and traceability of system configurations and software versions.
System Audit and Compliance Support
Supports audits and compliance checks through logs, reports, and system-level controls.
Performance Optimizaton
Centralized Digital Governance
A centralized framework ensures secure control, standardized policies, role-based access, and complete auditability across the entire classified document lifecycle within a defence-grade environment.
Benefits
- Sustained and reliable operation of the enterprise DMS platform
- Improved efficiency through smooth document and file workflows
- Reduced downtime and faster issue resolution
- Enhanced transparency through real-time file tracking
- Better user adoption through onsite functional support
- Secure, stable, and compliant document management environment
Status
Deployed & Operational
Outcome & Impact
Ensured continuous, stable operation of Newgen DMS across departments
Improved responsiveness and performance of document services
Reduced operational disruptions through proactive technical support
Strengthened digital record management and paperless governance
Established a dependable support framework for future DMS enhancements
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