SIDBI – PMU Tracker Portal Annual Maintenance Contract (AMC), SSL & Security Audit Fixing
- Project Scope
Net Creative Mind Solutions Pvt. Ltd. was engaged to provide Annual Maintenance Contract (AMC) services, SSL management, and security audit fixing support for the PMU Tracker Portal developed for Small Industries Development Bank of India (SIDBI). The portal (https://pmutracker.sidbi.in/) serves as a dedicated digital platform for tracking and managing activities under the PMU Project.
The engagement focused on ensuring the continuous performance, reliability, and operational stability of the existing PMU Tracker Portal, while maintaining high standards of availability and technical support. The scope included rectification of bugs in the already developed system, addressing compatibility and performance issues, coordinating with the cloud infrastructure team to ensure maximum uptime, and providing structured technical support during the AMC period.
All maintenance and support activities were executed from Net Creative Mind’s development facility in New Delhi, ensuring timely issue resolution and enhancement of the overall usability and operational efficiency of the portal.
- Key Objectives
Existing PMU Tracker Portal Application Framework
Cloud Server Infrastructure Support and Coordination
Secure Socket Layer (SSL) Certificate Configuration and Maintenance
Issue Tracking and Support Management via Email and Shared Issue Tracking Sheets
Browser Compatibility Support across modern web browsers
Device Compatibility across desktops, smartphones, and tablet devices
Website performance monitoring and uptime management
Coordination with hosting and cloud infrastructure teams for server-related issues
Key Challenges Addressed
Ensuring Continuous Portal Availability
Maintained stable operation and uptime of the PMU Tracker Portal by promptly addressing server-related issues in coordination with the cloud infrastructure team.
Bug Rectification in the Existing System
Resolved functional issues and technical bugs in the already developed portal to maintain smooth and reliable performance.
Cross-Browser Compatibility Management
Ensured seamless functioning of the portal across updated versions of major web browsers.
Multi-Device Accessibility
Addressed compatibility issues across desktops, smartphones, and tablet devices to maintain consistent user experience.
Website Performance Optimization
Diagnosed and resolved performance issues such as slow response time, non-responsiveness, and system crashes.
Structured Technical Support and Issue Management
Implemented a systematic issue resolution process through email communication and centralized issue tracking mechanisms.
Key Features & Deliverables
Annual Maintenance Contract Services
Provided comprehensive AMC services for the PMU Tracker Portal covering bug fixes and technical issue resolution.
Technical Assistance and Support
Delivered continuous technical support through email and telephonic assistance throughout the AMC period.
Server and Hosting Coordination
Collaborated with the cloud infrastructure team to resolve hosting and server-related issues affecting portal performance.
Browser and Device Compatibility Support
Ensured the portal operated smoothly across modern web browsers and multiple device types.
Website Performance Monitoring
Addressed issues such as slow response time, non-responsive pages, and application crashes.
Minor Content and Interface Updates
Performed limited updates such as modification of static images, text updates, privacy policy updates, and other minor interface adjustments.
Issue Tracking and Resolution System
Maintained an organized issue tracking mechanism through email communication and shared issue management sheets.
Services Powering This Project
Integrated technology services driving innovation, efficiency, and measurable results.
Services Powering This Project
Integrated technology services driving innovation, efficiency, and measurable results.
Our Core Foundations
NetCreativeMind Project Foundations
At NetCreativeMind, every project is built on proven engineering principles, modern technologies, and best practices. Our focus is on delivering secure, scalable, high-performing, and future-ready digital solutions across domains.
Benefits Delivered
- Reliable and uninterrupted functioning of the PMU Tracker Portal
- Improved website performance and operational stability
- Faster issue identification and resolution through structured technical support
- Enhanced browser and device compatibility
- Predictable and manageable maintenance costs through AMC
- Continuous technical assistance during the entire maintenance period
- Improved overall usability and user experience of the portal
Status
Deployed & Operational
Outcome & Impact
Stable and reliable operation of the PMU Tracker Portal throughout the AMC period
Timely resolution of technical issues and bug fixes in the existing system
Improved website performance, compatibility, and accessibility
Strengthened support framework for the SIDBI PMU Project portal
Enhanced reliability and uptime of the web platform supporting project monitoring activities
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