Tariff Filing Portal –
Annual Technical Support & Maintenance
NetCreativeMind Technologies Pvt. Ltd. provided comprehensive Technical Support and AMC services for TRAI’s Tariff Filing Portal, ensuring uninterrupted availability and functional stability. The engagement strengthened system reliability while supporting transparent, efficient, and compliant tariff filing operations for all stakeholders.
- Project Scope
NetCreativeMind Technologies Pvt. Ltd. was awarded the work for providing comprehensive Technical Support and Annual Maintenance Contract (AMC) services for the Tariff Filing Portal for Telecom Regulatory Authority Of India. The project was aimed at ensuring uninterrupted availability, functional stability, and long-term sustainability of the Tariff Filing Portal through structured technical support and proactive maintenance services.
The engagement enabled seamless support for core tariff filing operations, including submission of tariff petitions, document uploads, validation, review workflows, approvals, and publishing of tariff-related information. The solution ensured smooth functioning of the portal for regulatory authorities, utilities, and stakeholders, supporting transparent, efficient, and compliant tariff filing processes while strengthening overall system reliability.
- System Integrations
Tariff Filing Portal Application
Web Server and Hosting Environment
Database Management System
Document Upload and Management Module
Authentication and User Management System
State IT Infrastructure / SDC
Other Supporting Government Systems (as directed by RISL)
Key Challenges Addressed
Ensured High Availability of Tariff Filing Portal
Maintained uninterrupted access to the mission-critical tariff filing system for all stakeholders.
Optimized Application Performance and Stability
Ensured smooth portal performance during peak filing periods and high user activity.
Effective Incident and Issue Resolution
Provided prompt identification and resolution of technical and operational issues to minimize downtime.
Support for Regulatory and Stakeholder Workflows
Enabled smooth adoption and usage of tariff filing workflows by regulatory bodies and utilities.
Proactive Maintenance and Issue Prevention
Reduced system disruptions through regular monitoring and preventive maintenance activities.
Strengthened Security, Data Integrity, and Compliance
Safeguarded sensitive tariff data while ensuring compliance with applicable security and regulatory standards.
Key Features & Delieverable
Comprehensive Technical Support Services
Provided expert technical assistance for application support, troubleshooting, and issue resolution.
End-to-End Operational and Maintenance Support
Ensured smooth day-to-day operation of the Tariff Filing Portal through continuous support services.
Scheduled Maintenance and System Updates
Delivered regular maintenance, patches, and updates to keep the portal secure and stable.
SLA-Based Support and Compliance Monitoring
Monitored service delivery against defined SLAs to ensure timely issue resolution and compliance.
Centralized Ticketing and Issue Tracking System
Enabled structured logging, tracking, escalation, and closure of incidents and service requests.
Role-Based Access Control and User Management
Implemented secure access control based on user roles and regulatory responsibilities.
Configuration Management and Version Control
Maintained consistency and traceability of system configurations and application versions.
Audit, Reporting, and Compliance Support
Supported audits and reviews through logs, reports, and system documentation.
Performance Optimizaton
Centralized Digital Governance
A centralized framework ensures secure control, standardized policies, role-based access, and complete auditability across the entire classified document lifecycle within a defence-grade environment.
Benefits
- Sustained and reliable operation of the Tariff Filing Portal
- Improved efficiency of tariff submission and review processes
- Reduced downtime and faster resolution of technical issues
- Enhanced transparency in tariff filing and approval workflows
- Better stakeholder adoption through responsive technical support
- Secure, stable, and compliant tariff management environment
Status
Deployed & Operational
Outcome & Impact
Ensured continuous and stable operation of the Tariff Filing Portal
Improved system performance and user experience during tariff filing cycles
Reduced operational disruptions through proactive maintenance and support
Strengthened digital governance in tariff regulation processes
Established a dependable technical support framework for future enhancements
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