Workflow Automation
Design and run business processes and case management with AI assistance and low-code tools — coordinating people, systems and documents, with real-time insight into every step and every SLA.
AI-powered business automation
IBM Cloud Pak for Business Automation
One modular, governed platform for workflows, decisions, documents, bots and process mining — with built-in AI agents that cut manual work and scale automation across the enterprise.
- Workflow & decisions
- Intelligent documents
- RPA & process mining
AI-powered. Modular. Enterprise ready.
Automate the work. Keep the control.
Automation only scales when it's unified and governed — not scattered across tools that nobody can see end to end.
IBM Cloud Pak for Business Automation is an AI-powered, modular platform that brings process automation, decision intelligence, content services and business insights together on one governed system. Built-in AI agents reduce manual work and keep operations consistent — whether you are modernising legacy systems or starting fresh.
As an IBM Silver Business Partner, NetCreativeMind helps organisations find the right processes to automate, build workflow, decision and document solutions on the platform, and connect them to ERP, CRM and core systems through IBM App Connect, API Connect and MQ.
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70%Faster claim resolution at Claims Connection Group
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15 minMortgage document processing at FCT — down from 2 weeks
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98%Shorter patient wait times at Oncoclínicas&Co
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30–50%Less manual processing at Claims Connection Group
One foundation for people, processes, content and decisions
Use one capability or all of them — every part shares the same governance, visibility and AI.
- WorkflowsProcesses and cases that coordinate people and systems.
- DecisionsBusiness policies turned into governed, automated rules.
- ContentDocuments captured, classified and managed with AI.
- InsightsProcess mining and real-time performance visibility.
Key Capabilities
A modular foundation for enterprise automation — start with one capability and add the rest as you grow.
Decision Intelligence
Turn business policies into transparent, governed, AI-assisted decisions you can audit.
Intelligent Content Services
AI classification, extraction and lifecycle management for documents and unstructured content.
Document Processing
Ingest, classify and extract data from forms, invoices and IDs, then route it into workflows.
Process Mining
See how processes really run, find bottlenecks and know exactly where to automate next.
Robotic Process Automation
Software bots take on repetitive, rule-based tasks across legacy screens and applications.
Agentic Automation
Deep integration with watsonx Orchestrate brings governed AI agents and assistants into your processes.
How Business Automation Works
From knowing where the delays are to removing them — and proving the improvement.
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Discover
Process mining shows how work really flows and where time and effort are lost.
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Design
Model workflows, rules and document handling with low-code, AI-assisted tools.
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Automate
Workflows, decisions, bots and AI agents work together — with people where judgement matters.
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Measure & improve
Track SLAs and outcomes in real time and keep tuning the process.
Days to minutes
Turn days of manual work into minutes
The difference between work that waits in inboxes and work that moves itself forward.
Without a platform
Manual, siloed processes
- Documents re-keyed by hand from email and paper
- Decisions that vary by person and are hard to audit
- Point tools and scripts nobody can see end to end
- Customers waiting days for simple requests
- No clear view of where the delays are
With Cloud Pak for Business Automation
Unified, governed automation
- AI captures and extracts document data automatically
- Consistent, traceable decisions from business rules
- One platform with shared governance and visibility
- Simple cases resolved in minutes
- Process mining that shows what to fix next
Automates across the systems you already run
A representative selection — workflows, bots and agents connect to business applications, cloud platforms and IBM integration tools.
- SAP
- Salesforce
- ServiceNow
- Microsoft 365
- Oracle
- Email & scanners
- Red Hat OpenShift
- AWS
- watsonx Orchestrate
- IBM App Connect
- IBM API Connect
- IBM MQ
- IBM FileNet
- IBM ODM
- IBM Cloud
- Microsoft Azure
Our Business Automation Services
From finding the first process to automate to running the platform in production, our IBM specialists deliver automation that pays back fast.
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Automation Assessment & Discovery
Map your processes with process mining and workshops, and rank automation opportunities by business value.
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Workflow & Case Solutions
Onboarding, claims, loan origination and approval workflows built and integrated end to end.
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Decision Automation
Capture eligibility, pricing and compliance policies as business rules that teams can update safely.
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Document & Content Automation
Document capture and extraction, FileNet content management and migration from legacy repositories.
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RPA, AI Agents & Integration
Bots and watsonx Orchestrate agents connected to ERP, CRM and core systems via App Connect and APIs.
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Platform Operations & Support
Installation on Red Hat OpenShift, upgrades, monitoring and support for your automation platform.
“Managed services”
Frequently Asked Questions
Quick answers about Cloud Pak for Business Automation and how we help teams adopt it.
Have a different question? Ask our automation team
What is IBM Cloud Pak for Business Automation?
It is IBM's modular platform for business automation. It combines workflow, decision management, content and document processing, robotic process automation and process mining, with built-in AI and shared governance.
Do we need to adopt every capability?
No. The platform is modular — most organisations start with one capability, such as workflow or document processing, and add others as new use cases appear.
What kinds of processes can we automate?
Common examples include customer onboarding and KYC, insurance claims, loan origination, invoice processing and reconciliation, order and service requests, and compliance reporting.
Where does it run?
The platform runs on Red Hat OpenShift in your data centre or any major cloud, and a SaaS option is available to get started quickly. We help you choose and set up the right model.
We already use IBM BPM, FileNet or ODM. Can we build on them?
Yes. These technologies are part of the platform's foundation, so existing processes, content and rules can be upgraded and modernised rather than rebuilt from scratch.
How do AI agents fit in?
The platform integrates with IBM watsonx Orchestrate, so AI agents and assistants can take on tasks inside governed workflows — while rules, approvals and audit trails stay under your control.
Free consultation!
Find out which of your processes will benefit most from automation.